Dubai Internet & Mobile Services Guide
The Key Telecom Providers in Dubai
Dubai's telecommunications landscape is primarily shaped by two major players: Etisalat and du. Etisalat, established in 1976, is the region's long-standing provider, serving millions across the Middle East, Asia, and Africa. Du, launched in 2006, introduced competition to the market and is known for its competitive pricing and fast internet packages.
While both companies offer comprehensive mobile and home internet services, your choice might be determined by your building's infrastructure. Some residential towers are exclusively serviced by either Etisalat or du, so it is essential to check with your building management or real estate agent before committing to a plan. A third provider, Virgin Mobile, also operates as a fully digital service, offering flexible mobile plans managed through an app.
How to Get a Mobile Plan
For mobile services, you have two main options: prepaid or postpaid plans.
Prepaid Plans: Often called "pay-as-you-go," these plans offer flexibility and are ideal for short-term visitors or those who prefer not to enter a long-term contract. You can purchase a SIM card from official stores, airport kiosks, or supermarkets and top up your credit as needed for calls, texts, and data.
Postpaid Plans: These are contract-based plans, typically for 12 or 24 months, that provide a set amount of data, local minutes, and international call options for a fixed monthly fee. Postpaid plans often offer better value for heavy users and may include benefits like free data for specific apps or discounts on new smartphones.
What documents you will need
The process for obtaining a mobile plan is standardised across providers. To sign up for a postpaid contract or, in many cases, even a prepaid SIM, you will need to present valid identification.
The essential documents required are:
- Your original Emirates ID card and a copy
- Your original passport with a stamped residence visa and a copy
For tourists, a free tourist SIM card can often be obtained upon arrival at Dubai International Airport by presenting your passport. These typically come with a small amount of complimentary data valid for a short period.
Setting Up Your Home Internet Connection
Arranging for home internet, TV, and landline services is a priority for new residents. Both Etisalat and du offer bundled packages, commonly known as "triple-play" services, which combine all three for a single monthly fee.
The setup process is similar for both companies:
- Check Provider Availability: First, confirm which provider services your residential building.
- Submit Documents: You will need to provide your Emirates ID, passport with a residence visa, and either a tenancy contract (Ejari) or a title deed.
- Schedule Installation: Once your application is approved and payment is made, a technician will visit your home to install the necessary equipment, such as the router and TV set-top box. Installation is typically completed within a few days.
What are the typical home packages
Home internet packages in Dubai are generally structured around speed and bundled extras. Prices can range from around AED 299 per month for basic speeds (e.g., 12 Mbps) to over AED 700 for high-speed fibre connections (e.g., 100 Mbps and above).
- Etisalat offers its "eLife" packages, which bundle fibre internet, TV channels, and free landline calls.
- Du provides similar "Home Wireless" packages, often promoting 5G-enabled routers for fast connectivity.
Many packages come with a 12-month contract, and early termination may incur a penalty, so it is important to review the terms and conditions carefully before signing up.
Final Thoughts
Staying connected in Dubai is efficient and accessible, thanks to a well-developed telecommunications infrastructure. With a clear understanding of the main providers, the types of plans available, and the simple documentation requirements, new residents and visitors can quickly set up their mobile and home internet services. Whether you opt for the flexibility of a prepaid plan or a comprehensive home bundle from Etisalat or du, you will find plenty of options to suit your digital lifestyle.
